Terms and Conditions of Use
Our personal data protection policy aims to establish a relationship of trust between you and our services, ensuring a positive experience with total transparency.
Through this policy, we can take into account your requirements and meet your expectations.
To honor your trust, joswill primarily guarantees respect for your personal data, as well as the confidentiality of our customers (hereinafter referred to as "Your Data").
For complete transparency, and to ensure a secure use of our website https://joswill.com/pages/cgv in all its available versions and related applications (hereinafter referred to as the "Site https://joswill.com/"), we provide information on how we process your data, ensuring that our services always comply with the protection of your rights. In this way, we guarantee the security, confidentiality, and integrity of your privacy and data across all our platforms.
Our policy and our commitments guarantee that all necessary precautions are taken to protect all your data from disclosure, loss, or alteration. This is why we provide you with all the necessary elements to help you easily understand how we process your data. These data will only be retained for the time required for the specified management and processing. Naturally, you can access and modify your data at any time, as they will be available on your personal space on joswill.com.
To this end, we strive to take all necessary measures to comply with the applicable laws on data protection.
Thus, joswill, as the undersigned, commits through this personal data protection policy to respect the fundamental principles of the General Data Protection Regulation (GDPR) and French law regarding personal data protection. We provide you with information concerning the existence and processing methods of the data applied here (paragraph 3), the rights you have regarding your data, and how to exercise them (paragraphs 6 and 10). Any information related to potential data transfers to third countries or recipients is also available, as well as the data retention period (paragraph 5) and security measures (paragraph 9).
1. WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it directly relates to you as a customer of joswill, whether you have placed an order on joswill.com, created a customer account without making a purchase, or simply browsed the joswill.com website without creating an account or placing an order.
2. WHO ARE WE?
joswill is a company with a capital of €1,000, registered with the Lyon Trade and Companies Register under the number joswill. joswill operates the joswill.com website and, as such, processes your data as the data controller.
3. WHY DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the joswill.com website using cookies, create a customer account on joswill.com, place an order for one of our products or services, or agree to receive our newsletters (SMS, emails).
Your personal data helps streamline your navigation on joswill.com and allows us to offer you a more personalized experience. This enables us to process your orders efficiently, offer installment payments, prevent fraud, process necessary refunds, and manage customer reviews.
3.2. Your navigation on the joswill.com Site
To allow you to browse the joswill.com website, we process your data based on your consent.
3.3. Processing your orders
To handle and process your orders, we use your data. This includes customer mediation, customer relations (including social media interactions), after-sales service, distance selling, marketing and commercial prospecting for the joswill.com website, order management, delivery, and transportation.
The legal basis for this data processing is the performance of the contract between both parties (you and us). The legal obligation of joswill is the basis for processing related to product recalls. Depending on the case, marketing and commercial prospecting actions rely on your consent or our legitimate interest. Your consent is required for the "flash payment" feature.
3.4. Installment payments
For orders with installment payments, your data is processed to offer this type of payment. The legal basis is the performance of the contract, but your consent is required for processing your banking data.
3.5. Customer Reviews
To share your reviews with other customers and visitors, as well as allow you to leave feedback on joswill.com, we process your data based on your consent or legitimate interest.
3.6. Payment Recovery and Fraud Prevention
We process your data to enable payment recovery and fraud prevention, ensuring secure transactions. The legal basis is the performance of the contract and the legitimate interest of joswill as the data controller.
3.7. Advertising Management for joswill
joswill’s advertising operations rely on your data to expand our customer and prospect database, manage maintenance and technical activities, perform statistical analysis, update prospect files, and manage promotional operations (excluding online gambling). The legal basis for these actions is your consent or the legitimate interest of joswill.
4. WHERE IS YOUR DATA SENT?
Your data is shared with various internal services of joswill and is not transmitted to third parties, except in the cases listed below:
To process your orders, your data may be transferred to third-party service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, website management, or warranties and insurance.
For installment payments, your data may be shared with payment and transaction centers (banks, etc.) and call centers managing business processes and customer experience. Additionally, customer reviews may be processed by a third-party review management provider.
joswill’s advertising management is conducted using your data with advertising partners and advertisers.
5. DATA RETENTION
Your data is kept only as long as necessary for the purposes outlined in paragraph 3.
For prospects, data is kept for 3 years from the last customer interaction. We do not perform intermediate archiving for these data, except for legal and administrative reasons.
For orders, customer data is kept for 5 years in current archives and 5 more years in intermediate archives.
For banking data, records are retained during the validity period of the bank card (plus one additional day).
The retention of cookies is detailed in paragraph 7.
6. EXERCISING YOUR RIGHTS
6.1. Right of Access, Modification, and Rectification
You can request access to, modification, and correction of your data.
6.2. Right to Restrict Processing
You may request limited processing of your data under certain conditions.
6.3. Right to Erasure
You can request the deletion of your data, with exceptions for legal obligations.
6.4. Right to Object to Commercial Prospecting
You can unsubscribe from newsletters via the "unsubscribe" link in emails or via joswill.com’s contact page.
6.5. Post-Mortem Rights
You may set instructions for the use of your data after death.
6.6. Right to Data Portability
You may request to transfer your data to another service.
6.7. Right to Withdraw Consent
You can withdraw consent for data processing at any time.